“A sense of connection — between employees, customers, users — begets stupendous results. I drive human engagement within digital communities, organizations, between people of disparate perspectives. When people are engaged, when they really get going, the results are out of control.”

“What differentiates most professionals is the person behind the work. Once your work is of a certain caliber, what matters most is the people you do it with. Collaboration is what unlocks business and legal solutions that are sustainable, innovative, and efficient.”

“We need to be better at building products and experiences that are representative of what society looks like. The world is not homogenous, but the way tech is built often is.”

“Without empathy, you cannot resonate with your customers. Empathy should show up in every sentence, every word, every call to action. I think deeply about how the products and solutions I write about deliver value and solve problems.”